Privacy Policy and Terms of Service

Privacy Policy

At Sam’s Custom Tech, (ABN 86 465 641 704) we are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act). We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we deal with your personal information to include how we collect, use, disclose, and safeguard your personal data. By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect:

• Identifying and contact Information: We may collect your name, phone number, email address, postal address, and other contact information to facilitate communication and provide the requested services.

• Device Information: We may collect technical information about your devices to assist with troubleshooting and setup.

• Account Credentials: To assist with device setup, we may collect your passwords and security questions in order to temporarily access your online account credentials. However, we do not store or retain this information once the setup process is complete unless necessary to complete our services.

Use of Information:

We use the collected information to provide our services, including device setup and technical support.

We may use your contact information to communicate with you, respond to queries, concerns, , and provide you with updates regarding our services.

We do not sell, trade, or disclose your personal information to third parties without your explicit consent, except as required by law or to fulfill our services.

Data Security:

We take all reasonable steps to ensure that your personal information, is protected from: 

∙ Misuse, interference and loss, and

∙ Unauthorised access, disclosure or modification.

While we strive to ensure the security of your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

When we no longer require your personal information, we take reasonable steps to ensure that it is destroyed or de-identified.

Third-Party Links:

Our website may contain links to third-party websites or services. We will take reasonable steps to ensure that these organisations are bound by sufficient confidentiality and privacy obligations with respect to the protection of your personal information. However, we are not responsible for the privacy practices or content of such third party websites. We encourage you to review the privacy policies of these third parties.

Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time, without prior notice that are necessary for our business requirements The revised policy will be effective upon publishing on our website. We encourage you to review the Privacy Policy periodically for any changes.

Disclaimer

This Privacy Policy is provided for the purposes of information only. While we have taken care to ensure that it is accurate and current, we provide no guarantee as to its accuracy or currency. We accept no liability for loss or damage suffered as a result of reliance on the information provided in this Privacy Policy.

Terms of Service

By engaging the services of Sams Custom Tech ("we," "us," or "our"), you ("you" or "the client") agree to the following terms and conditions. Please read them carefully.

Services Offered

We provide the following IT support services:

• Software installation

• Network setup

• Device troubleshooting

• Consumer electronics setup and configuration

• Informal one-on-one lessons

Devices Covered:

• PCs

• Macs

• Smart Home devices

• Mobile phones

• Tablets

• TVs

Operating Hours

Our standard operating hours are:

• Monday to Friday: 8:00 AM – 5:00 PM

• Weekends and Public Holidays: Closed

We currently do not offer after-hours or emergency support services.

Payment Terms

• Standard Onsite Callout: $99 (includes GST)

  • This fee covers a $19 callout fee and up to one hour of support.

• Additional Time: Charged in 15-minute increments at $20 per increment.

• Hourly Rate: $80 per hour (includes GST) for services beyond the standard callout.

Payment Methods Accepted:

• Cash

• Credit/Debit Cards via Square Terminal (transaction fees may apply)

• Email Invoice (PayPal, Credit/Debit Card, Bank Transfer)

Payment Policy:

• Payment is due upon completion of services unless otherwise agreed in writing.

• For email invoices, payment is due within [insert number] days of the invoice date.

Cancellation and Rescheduling

• Cancellation Policy:

  • Cancellations made with less than 24 hours' notice may incur a $50 late cancellation fee.

• Rescheduling:

  • Appointments can be rescheduled without penalty if notice is given at least 24 hours in advance.

Service Guarantee

We are committed to:

• Understanding your unique situation during the consultation phase.

• Communicating effectively and delivering solutions that meet or exceed your expectations.

• Promptly informing you of any unforeseen events that may affect the service process and discussing any necessary changes to the plan.

Liability and Warranty

• Data Responsibility:

  • All data is the client's responsibility. We are not liable for any loss of data that has not been backed up prior to our service.

• Data Handling:

  • In instances where data is backed up to a device not owned by the client for the purpose of transferring to another device, we will format the storage medium after the service to ensure your data's privacy.

• Limitations:

  • We do not currently offer data recovery or hardware repair services.

  • For remote services, support for hardware faults is limited.

Data Privacy and Confidentiality

• We adhere to the Australian Privacy Act and our Privacy Policy outlines how we collect, use, and protect your personal information.

• All client data accessed during service will remain confidential and will not be disclosed to third parties without your consent, except as required by law.

Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from our services.

• Our total liability to you shall not exceed the total amount paid for the services rendered.

Dispute Resolution

If you have any concerns or complaints about our services, please submit them through the Contact Form on our website. We are committed to resolving disputes amicably and efficiently.

Acceptance of Terms

By booking and/or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.